And so, after two weeks of fighting with overworked, understaffed tech support, I have my laptop back. And Athena is again missing RAM.
Lovely, I suppose.
They suppose that an entire batch of RAM from Kingston was faulty. I suppose that any other tech support department in a commercial enterprise doing warranty repairs wouldn't take two weeks to determine the problem (suppositions confirmed with a few phone calls). They're just way to busy to deal with my puny problems, even if it means not doing homework or writing papers for two weeks that I can't afford in the middle of a semester. Probably the most insulting bit is that, as a student, my computer repairs (under warranty) are the lowest priority.
I even asked about that, and was told that they could have diagnosed it much quicker if I was an employee.
I never knew I was a second class citizen, just thought I was a paying customer. Guess faculty money is "better" than student money.